FAQs

Account Related Questions

• Create an account from the registration page and verify OTP where required.
• Keep your email, phone, password, profile details, and saved addresses updated.
• Use forgot password if you cannot access your account, and never share OTP or login credentials.

Order Related Questions

• Add products to cart, choose address, and place the order from checkout.
• Your order history shows order number, products, quantity, status, and total amount.
• Order status can move through placed, packed, shipped, out for delivery, delivered, cancelled, or returned.

Payment Related Questions

• Payment method and payment status are saved with each order.
• Check the final payable amount before confirming checkout.
• Payment and refund records are linked to order records for support and reconciliation.

Shipping Related Questions

• Delivery availability depends on configured serviceable areas and pincode support.
• Shipping charges and free delivery rules may change based on cart subtotal and active shipping settings.
• Tracking details appear when shipment tracking is updated.

Return and Refund Questions

• Returns depend on product eligibility and order status.
• Refund processing starts after return approval and verification.
• Non-returnable products, used items, or incomplete packages may be rejected.

Seller Registration Questions

• Seller registration requires business, bank, pickup, product category, and KYC documents.
• Seller dashboard access is enabled only after admin approval.
• Admin may request more information or reject incomplete applications.