Return & Refund Policy
This policy explains return eligibility, refund eligibility, processing steps, and support guidance.
Return Eligibility
- Products must be unused, complete, and in original condition unless damaged on delivery.
- Return eligibility may vary by category, product condition, seller rules, and order status.
- Requests should include order details and a clear reason.
Refund Eligibility
- Refunds are considered after return approval and item verification.
- Cancelled or returned orders may be refunded according to payment method and order state.
- Shipping or handling charges may be non-refundable where applicable.
Refund Process & Time
- Submit a return/support request with order number and issue details.
- Admin or seller review confirms eligibility.
- Approved refunds are processed after verification; bank/payment timelines may vary.
Non-Returnable Items
- Used, damaged after delivery, incomplete, customized, perishable, or hygiene-sensitive products may not be returnable.
- Items without packaging, invoice details, or clear proof may be rejected.
- Fraudulent or repeated misuse can restrict return access.
Contact Support
- Use +91 9938797981 or greenbacks@gmail.com for assistance.
- Share order number, registered phone/email, and photos if relevant.